Ombudsman Program

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Ombudsman is a Swedish word that means “representative of the people.” The Area Agency on Aging Ombudsman Program represents those whose voices have been stilled by the sometimes debilitating conditions of aging.

We help the most frail and at-risk elders who live in assisted living and nursing home facilities, providing on-site help when problems arise.

We welcome calls from individuals and families who are looking for a care facility. We offer unbiased consultation and education on the daily operations, resident rights, and rules and regulations of long-term care facilities. Our ombudsmen can provide referrals based on the level of care and preferences of each individual.

The mission of the Long-Term Care Ombudsman Program is to:

  • Prevent the abuse, neglect, and exploitation of residents in Colorado’s long-term care facilities;
  • Protect the health, safety, welfare, and rights of those residents;
  • Preserve residents’ independence, dignity, autonomy, and freedom of choice;
  • Promote an environment where residents, family members, staff, and others can work creatively and cooperatively; and,
  • Produce significant improvements in the delivery of long-term care to citizens of the state.

Our brochure describes our services in more detail.

For more information, call or e-mail our ombudsmen:

Scott Bartlett, Lead Ombudsman: (719) 471-7080 x113

Lori McGinnis: (719) 471-7080 x132

Jeanne Dennis: (719) 471-7080 x111

The Colorado Department of Health and Environment also has many helpful resources on assisted living residences and nursing homes/nursing care facilities.

PPACG Board Meeting

The next meeting of the PPACG Board of Directors will be on
  October 14 at 9am
in the PPACG main conference room
(14 S. Chestnut St.).

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