The PPACG Area Agency on Aging is offering opportunities to give back, through joining our team of customer service volunteers, who assist in the Senior Information & Assistance Center (SIAC).
The Area Agency on Aging serves individuals age 60 and older who live in El Paso, Park, and Teller counties.
The SIAC’s primary mission is to link older adults with appropriate community resource information that promotes their independence and quality of life.
Primary customer service volunteer responsibilities include:
- greet and assist walk-in visitors
- answer incoming calls
- triage calls to appropriate staff
- provide community resource information
- record calls for data tracking purposes
- complete short-term administrative projects as assigned.
Volunteers should have strong customer service skills, excellent phone skills, and general office, clerical and computer skills.
The most important quality is a friendly and welcoming demeanor and willingness to find information.
Volunteers will be trained in using the Network of Care database and the Senior Information & Assistance Directory known as The Yellow Book. Volunteers will be asked to commit to at least one 4.5 hour shift per week at PPACG Area Agency on Aging,
14 South Chestnut Street, Colorado Springs, CO 80905.
If you are looking for a chance to make a difference and would like more information, please contact Lucy Jacobs at 719-471-7080, x114 or firstname.lastname@example.org.